Customer reviews of Focus Auto Ltd

By Mahit S on 23 November 2020 | Purchase not verified

I have had a first time experience to buy a car online with out viewing physically and was very hesitant not to buy until lockdiwn finished but I saw a online video and photos for the Mini Countryman from Focus Auto . These photos and video were so clear. I decided to go for it and very pleased when I received it. The car was same as described.And delivered within the time . Thank you

By Simon S on 19 November 2020 | Purchase not verified

In June of 2020 I purchased a used Honda Fit here. A number of guarantees were made to me that were worthless. For instance the towing hook was missing and when I refused to be sent on my way with a Volvo towing hook I was told they would order a Honda one and have it delivered to me. I'm still waiting. I asked if the battery had been recently replaced and was told that it had and it should last me a few years at least. It did not. I had to replace the battery in October. The car had a smashed taillight when I bought it. I'm ok with that, but I've asked for the OEM number so that I can replace it. I'm still waiting. I have reached out to them for help getting information I need about the car that was not given to me at the time of purchase. My messages have been read (thanks Whatsapp), but ignored. I have now realized I was mistaken to trust the word of this dealer. He does not keep it. They'll do what they can to make the sale. But after that you are on your own.

Reply from Focus Auto Ltd on 17/12/20

Sorry to hear that you have had a issue with the battery. If you told us before replacing we can provide you the Euro Car parts invoice to replace is free of cost as it comes with 3 years warranty. You have mentioned only here. Further you have asked the information for Car Co2 emission etc via what's app message sorry about the delay to give you reply, that information's are available on V5C or from Main dealer only, Sorry we couldn't help you in this regards due to not having those information's.

By Natasha S on 22 February 2020 | Purchase not verified

This company was very helpful from test driving to purchase. They were also very helpful when I had a problem, they looked at it under warranty and got it back all fine the same day.

By Vinod B on 31 May 2019 | Purchase not verified

Excellent dealer, relaxed guys with no sales pressure and plenty of time to test and examine vehicle which was in very good condition, drove away same day. Will use dealer again and highly recommend

By Jack G on 10 May 2019 | Purchase not verified

Had problems with the Audi I purchased, they had it for 2 plus weeks, picked it up a while later and got it home to have to same issues but worse. Ended up fixing it myself. Was also returned with no front fog light surrounds, contacted the dealership and sent pictures so that they could be sent back to me and I never received them. Courtesy car was like a skip

Reply from Focus Auto Ltd on 12/06/19

We are very sorry to hear that but we can't connect your case with any of our post-sale-customer .., so please contact us directly 02081158477 and we will sort things out for you. Regards Mac FocusAuto Customer Service Department

By A T on 17 December 2018 | Purchase not verified

I bought a used Hyundai i30 from Focus Auto and I am very happy with it. The service from the garage was great and the car was in a very decent state. I contacted the garage a few days after the purchase to notify them about the missing alloy wheel nut key and one was ordered by them strait away. Great overall experience.

By Mark F on 17 October 2018 | Purchase not verified

bought Ford Focus ... when changed my mind they were very helpful refunded me whole money without any problems. Two weeks later I bought from them another Ford this time Ford B-MAX ... from which I am very happy ... THANKS

By Paramjit K on 07 August 2018 | Purchase not verified

when i bought vw golf tdi gt from this dealer by reading the customers reviews i was taken that the purchase of the car would be a good one but unfortunately it was a terrible purchase after two days the battery had gone flat, car had rust underneath , reverse light was not working when the car was delivered to me the next day i noticed a damage on the rear bumper ,when i rang the dealer up he said i have sold the car to you and i do not have anything to do with the car as far as i am concerned its not my problem anymore the car is sold.

Reply from Focus Auto Ltd on 08/08/18

Sorry to hear that from you , regarding the rear bumper damage reported next day of delivery , the car was delivered by a hired driver and he said there was no damage of bumper at the time of delivery and the car has been collected by you . Car has passed the MOT one day before sale and there was no rust or fused bulb light reported (only brakes disc and pads were reported and changed to new one) by MOT centre at that time , but we still apologies for the inconveniences caused you for change of the bulb. You have not reported any of these issues to us such as flat battery ,reverse light bulb fuse and rust even that you called us 2 weeks latter for a invoice copy of brake work done to keep in your record (that we have posted you) .We just saw you have mentioned here in the reviews . Please report us if you have any mechanical issue with the car we are here to help you.

By C T on 19 November 2017 | Purchase not verified

New driver and I went in with one car in mind. Every guy in the show room was so helpful and I couldn't have wished for a better first experience. I highly recommend these guys. AMAZING is the only word I can use.THANK YOU from the bottom of my heart.

By Michal R on 03 November 2017 | Purchase not verified

Great services , really helpful, honoured auto trader quote for part exchange, all sorted very quickly and efficiently - even sorted out transfer of ownership. Fresh MOT and wheel alignment before picked up and were willing to price match. Car purchased was in immaculate condition, very happy with the whole affair. Answers all questions we raised and after sale services are also excellent. Well done!