Customer reviews of Focus Auto Ltd

By DARREN W on 05 July 2017 | Verified purchase

Overall happy with the dealer, the car was as described and was prepared as expected for viewing and after we bought it. The point of contact was helpful although a little vague on certain questions about the car and the history. The only disappointing thing was the car was sold with full service history but it was 4 years old with 40k + on the clock but had only been serviced once so we had to pay for a service straight after buying it which wasn't great. Otherwise a good experience

By Asma Y on 21 June 2017 | Verified purchase

From start to finish the buying experience was fabulous-,staff was very helpful, couldn't have been more happy and will definitely be returning. Would highly recommend to anyone.

By A P on 16 July 2021 | Purchase not verified

They are friendly and helpful. Bought a Mini Cooper last month. I am very happy with my car. Got that what I want. Great price and cheap finance. Very helpful to from start to end. Thank you

By Konrad M on 19 May 2021 | Purchase not verified

Great dealer very easy to communicate and accommodate. Excellent product.

By Mahit S on 23 November 2020 | Purchase not verified

I have had a first time experience to buy a car online with out viewing physically and was very hesitant not to buy until lockdiwn finished but I saw a online video and photos for the Mini Countryman from Focus Auto . These photos and video were so clear. I decided to go for it and very pleased when I received it. The car was same as described.And delivered within the time . Thank you

By Simon S on 19 November 2020 | Purchase not verified

In June of 2020 I purchased a used Honda Fit here. A number of guarantees were made to me that were worthless. For instance the towing hook was missing and when I refused to be sent on my way with a Volvo towing hook I was told they would order a Honda one and have it delivered to me. I'm still waiting. I asked if the battery had been recently replaced and was told that it had and it should last me a few years at least. It did not. I had to replace the battery in October. The car had a smashed taillight when I bought it. I'm ok with that, but I've asked for the OEM number so that I can replace it. I'm still waiting. I have reached out to them for help getting information I need about the car that was not given to me at the time of purchase. My messages have been read (thanks Whatsapp), but ignored. I have now realized I was mistaken to trust the word of this dealer. He does not keep it. They'll do what they can to make the sale. But after that you are on your own.

Reply from Focus Auto Ltd on 17/12/20

Sorry to hear that you have had a issue with the battery. If you told us before replacing we can provide you the Euro Car parts invoice to replace is free of cost as it comes with 3 years warranty. You have mentioned only here. Further you have asked the information for Car Co2 emission etc via what's app message sorry about the delay to give you reply, that information's are available on V5C or from Main dealer only, Sorry we couldn't help you in this regards due to not having those information's.

By Natasha S on 22 February 2020 | Purchase not verified

This company was very helpful from test driving to purchase. They were also very helpful when I had a problem, they looked at it under warranty and got it back all fine the same day.

By Vinod B on 31 May 2019 | Purchase not verified

Excellent dealer, relaxed guys with no sales pressure and plenty of time to test and examine vehicle which was in very good condition, drove away same day. Will use dealer again and highly recommend

By Jack G on 10 May 2019 | Purchase not verified

Had problems with the Audi I purchased, they had it for 2 plus weeks, picked it up a while later and got it home to have to same issues but worse. Ended up fixing it myself. Was also returned with no front fog light surrounds, contacted the dealership and sent pictures so that they could be sent back to me and I never received them. Courtesy car was like a skip

Reply from Focus Auto Ltd on 12/06/19

We are very sorry to hear that but we can't connect your case with any of our post-sale-customer .., so please contact us directly 02081158477 and we will sort things out for you. Regards Mac FocusAuto Customer Service Department

By A T on 17 December 2018 | Purchase not verified

I bought a used Hyundai i30 from Focus Auto and I am very happy with it. The service from the garage was great and the car was in a very decent state. I contacted the garage a few days after the purchase to notify them about the missing alloy wheel nut key and one was ordered by them strait away. Great overall experience.