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Customer reviews of Focus Auto Ltd

At Focus Auto Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Focus Auto Ltd

Focus Auto Ltd

Based on 38 customer reviews

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  • 5

    Professional and courteous

    By Michelle L on 06 May 2019 | Verified purchase

    We recently purchased a car here, and the process was a seamless as possible. They were professional and courteous throughout, explained all about the history of the car, and their AA checks, guarantee, and the complimentary AA membership. When we found the locking wheel nut key was missing, one was ordered & dispatched in a matter of minutes. Would not hesitate to recommend this dealership.

  • 5

    Happy, but get the better AA warrenty

    By Ashley D on 05 January 2019 | Verified purchase

    I bought a 2008 Mini Cooper Convertable in Oct 2018 from Focus auto.For £4795(asking price) and was originally advertised as £4995. All was well with the car but he heater stopped working shortly after I bought it. I was grateful that when I brought the car back in and they fixed the heater free of charge even though it was an electric fault and the AA warrenty I took out does not cover electrical issues. My advice is take out the better warranty but negotiate for 3 months free cover from the team as this seems to be standard with other AA dealers. The guys are nice and I'm happy the helped me out.

  • 5

    Lovely friendly helpful people

    By Barbara S on 09 August 2018 | Verified purchase

    The people are very helpful polite and friendly I would certainly buy another car from them and recommend them to friends and family

  • 5

    One of the best dealer in london

    By A M on 22 October 2017 | Verified purchase

    Very friendly and helpful, honest, Genuine people, highly recommended and will deal with them in future for sure .

  • 5

    Absolutely Brilliant Services

    By N K on 15 October 2017 | Verified purchase

    Bought a Mercedes A Class 2006 about 3 years ago, no problems at all with the car apart from obvious age related (battery) me and hubby have both picked up our new Mercedes B180 2012 last month, fair pricing on the cars and good variety. Did a test drive straight away & really good family car which is ready straight away and got a good price for my old car in part exchange . Would definitely recommend. Would probably go back in another few years for the next upgrades.

  • 5

    Great Quality Cars

    By S I on 10 October 2017 | Verified purchase

    Me & my partner bought a Mercedes E220 2 weeks ago from Focus Auto. Really genuine helpful guy's made the whole experience enjoyable. I am very pleased with new car .thank you

  • 5

    Good seller overall

    By DARREN W on 05 July 2017 | Verified purchase

    Overall happy with the dealer, the car was as described and was prepared as expected for viewing and after we bought it. The point of contact was helpful although a little vague on certain questions about the car and the history. The only disappointing thing was the car was sold with full service history but it was 4 years old with 40k + on the clock but had only been serviced once so we had to pay for a service straight after buying it which wasn't great. Otherwise a good experience

  • 5

    Absolutely great service

    By Asma Y on 21 June 2017 | Verified purchase

    From start to finish the buying experience was fabulous-,staff was very helpful, couldn't have been more happy and will definitely be returning. Would highly recommend to anyone.

  • 5

    Quick service

    By Mahit S on 23 November 2020 | Purchase not verified

    I have had a first time experience to buy a car online with out viewing physically and was very hesitant not to buy until lockdiwn finished but I saw a online video and photos for the Mini Countryman from Focus Auto . These photos and video were so clear. I decided to go for it and very pleased when I received it. The car was same as described.And delivered within the time . Thank you

  • 5

    Decent prices, but you keep paying later

    By Simon S on 19 November 2020 | Purchase not verified

    In June of 2020 I purchased a used Honda Fit here. A number of guarantees were made to me that were worthless. For instance the towing hook was missing and when I refused to be sent on my way with a Volvo towing hook I was told they would order a Honda one and have it delivered to me. I'm still waiting. I asked if the battery had been recently replaced and was told that it had and it should last me a few years at least. It did not. I had to replace the battery in October. The car had a smashed taillight when I bought it. I'm ok with that, but I've asked for the OEM number so that I can replace it. I'm still waiting. I have reached out to them for help getting information I need about the car that was not given to me at the time of purchase. My messages have been read (thanks Whatsapp), but ignored. I have now realized I was mistaken to trust the word of this dealer. He does not keep it. They'll do what they can to make the sale. But after that you are on your own.

    Reply from Focus Auto Ltd on 17/12/20

    Sorry to hear that you have had a issue with the battery. If you told us before replacing we can provide you the Euro Car parts invoice to replace is free of cost as it comes with 3 years warranty. You have mentioned only here. Further you have asked the information for Car Co2 emission etc via what's app message sorry about the delay to give you reply, that information's are available on V5C or from Main dealer only, Sorry we couldn't help you in this regards due to not having those information's.